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Client Reviews

Reviews left by our customers

Our average customer rating:

Raj and colleagues have single handedly kept me sane with advice, quotes, help and reassurance throughout a very stressful damp and mould issue. Although the insurance took over and “did their own job” I know these guys are there should the work fall short of what I have come to expect to be needed to resolve a horrible issue such as mould remediation. I would not hesitate to call again, their friendly helpful communication was a breath of fresh air amongst a wall of silence from my maintenance and insurance companies. I hope to not need their services but I would most definitely recommend them or use them in future for any such needs.

Thank you thank you thank you guys so so much, invaluable in such a stressful 2years (yep!) of finding a resolution to the water escape.

Christie Petrucha-Rourke

Kristina at Vinci Response Services was absolutely amazing at helping me resolve an emergency. She managed to get a team out to the site within hours. Ben and Monty who arrived were extremely professional and explained everything to me before carrying out the work. I would without doubt use this company again. Thank you for a 5* service

Eyal Bull

We recently had an issue with black mould in our home.

I spoke with Raj over the phone who talked me through the necessary mould remediation process and quickly arranged for this to be carried out. Raj was so friendly, helpful and informative. He was able to answer any and all questions and concerns I had.

Craig carried out the mould remediation for us. We are absolutely delighted with the work he has done. He worked quickly, thoroughly and was so informative.

We have had a great customer experience with Vinci response services and would most certainly recommend them. Thank you very much, your fantastic work is greatly appreciated.

Rosie Swales

Having moved into our new home, we were quite worried after mould appeared shortly after moving in. We decided on Vinci response services after reading many reviews on various companies. From the first phone call with Raj to subsequent phone calls with Kristina in the office, we were dealt with in an incredibly polite and professional manner. Regarding Darren who surveyed our property to Craig who carried out the work, again we came across professional people who obviously knew what they were talking about, and also giving reassuring information without worrying the life out of us. From the first phone call to work being carried out on Christmas Eve was about 8 days, the speed of the service probably saving us from a far bigger problem a few weeks down the line. I cannot thank Raj and his team enough for great advice, and a fast response. I would not hesitate in recommending vinci to anyone. Great job, 10 out of 10.

James Gilbert

Gavin Wanted to thank you for my rare amazing empathetic experience with you and your outstanding team. Did research the market as not handled mould on a mass scale before. The tenants had abused a modern apartment, covered with splashes of paint. Mould covered ceilings, walls skirtings even the metal bed base, deep into the double glazing. You were the only company to talk through the treatment, what it mean and staining afterwards. Your knowledge was in a different league to your competitors. Having you visit the premises and offer further insight at short notice was going that extra mile. The support team were excellent and did not disappoint on service or care. Wanted to thank you for offering me a peace of mind, and solving my issue restoring it with an extra clean at the end. Cannot recommend your services enough, big thank you, wishing you and the team success moving forward and upward where you deserve.

Georgie Takhar

Rarely am I compelled to write a review on anything these days but I felt I had to leave some comments here about our recent experience. We found this company via a google search, which is always a bit of a lottery, but we got lucky finding them. Following a few serious health issues with my mother recently we needed an emergency deep clean of her house whilst she was in hospital. The house was in a terrible state with all sorts of serious nastiness that needed to be removed and / or cleaned. It was a very stressful time but from the very first contact with Raj the process was professional, compassionate and discreet. They provided very a straight forward description of what they would do, how they would and how much it would cost. Then Shane and his team did a fantastic job, they don’t just dump a skip outside and fill it up for everyone to see, everything was bagged up and removed discreetly, anything of financial or sentimental value was sorted carefully ensuring nothing important was lost and the whole house was completed in 2 days whilst we were kept informed of the progress throughout. They had originally priced for 3 days so we even got a sizeable discount on the final bill !, how often does that happen these days ?.It was a far better service that I was expecting and I honestly cannot recommend them highly enough
Julian K

My whole experience from beginning to end, when I first contacted the company for a quote & spoke to Raj to the 2 lovely people that came out to remediate the damp was exceptional. Raj was friendly, professional and very knowledgeable. My flat looked so much better after the work had been carried out. I am keeping my fingers crossed that the Mould won’t return this winter as I have new tenants and replaced the extractor fan for a more powerful one. Raj was very helpful advising me on how to ensure that the mould does not return. Without hesitation, I would recommend this firm to my friends and family.


Contacted the company last night about my mould issue, and by today I had a reply, with a phone call from Raj. What a top guy. He explained in detail the problem I have, possible solutions as well as some valuable free advice which was extremely kind of him. The issue is in my landlords hands for now, but if I ever need mould removal services personally I will 100% be using Vinci Response. Thanks again Raj, I appreciate your professionalism and honesty.

Mr Woolford-Dyer

Arrived and completed works on time. The whole team were very dedicated, polite and hard working. They were very respectful of the property and adhered to Covid rules at all times. The finished job was done to a very high standard and a few extra little bits too. The kitchen looks and smells amazing. We will definitely use them again in the future and would recommend to anyone wanting a professional, expert high standard clean.


We had a severe pigeon guano infestation to an external facade and roof area of a 14 story building. I was introduced to Vinci Response who we instructed to carryout the removal and sanitisation of the building surface areas to enable contractors to carry out specialist works. I was extremely pleased with the efficiency, knowledge and commitment shown by VR in what was a very challenging environment. i will be using them going forward

Gary Jones

Excellent service from the beginning, from trying to explain the matter to Raj to having Gavin conduct the survey. We would not have known about the concealed mould in the house that was causing health problems if it hadn’t been for their home check. Vinci Response Services comes highly recommended.


I spoke to Raj Paul regarding my concerns for my parents and the environment that they are current living in. He gave me some practical steps to take and how I can access the help will need to help my family live a good quality of life going forward. I’ve already started the ball rolling and have made a start to clear the house. Thank you so much.

Manisha Gohil

We Handle Every
Project With Care

From large commercial clients to small residential homes, Vinci Response has been restoring the lives of our clients across the South of England. Here at Vinci Response Services, we pride ourselves on a having an outstanding reputation among the restoration industry.

State of the art equipment, accredited technicians and a dedicated response team means you can rely on Vinci Response Services to help when disaster strikes in your residential or commercial building.

Find out how what our customers are saying about our services by taking a look at some of our most recent customers reviews.

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