Industry Leading Damage Management Solutions

Meet The Team

Meet our dedicated and hardworking team helping businesses and homeowners restore their lives.

Looking for a damage restoration service and a free estimate?

Gavin Smith - CEO Gavin Smith

I am the managing director at Vinci Response Services. I pride myself in being able to identify solutions, oversee projects through to the end, keep clients up to date and deliver what we say we will deliver. When I am not working I am at my happiest when spending time with my family and my dog. I also enjoy golf, motorbikes, hiking/walks and holidays.

Natalie Bardell Natalie Bardell
Sales Manager

I joined Vinci in 2023 to lead our exceptional sales and customer service team. I bring a fresh and experienced perspective into the team with a real focus on customer satisfaction.  Liasing with clients, the operations team, suppliers and contractors I really enjoy delivering value and quality solutions for our customers and clients at Vinci.

Ian Bell Vinci Response Adam Szwed
Operations Manager

My role at Vinci is varied and covers the planning of technical operations, equipment and technicians, right through to client visits and onsite quality control.  The rapidly changing and growing world of Vinci certainly keeps us on our toes.

Vicki Burgess - Office Manager and Accounts Vicki Burgess
Office Manager and Accounts

My responsibilities cover the administration of financial transactions within the business such as payments, reconciliation and generating financial reports. I also oversee and support all administrative duties within the office and ensure the office operates smoothly.

Natalie Bardell Vinci Response Cerise Jeffries
Key Account Manager

Cerise joined Vinci with a wealth of Sales experience and customer-focused enthusiasm. Cerise loves solving problems and giving amazing service, as Vinci Response encompasses both aspects, Cerise becomes a valuable asset for the team, the company and our wonderful clients.

Kayleigh Branson - Operations Assistant Kayleigh Bransom

My duties include scheduling in works, assisting technicians as required, ordering stock and materials. Outside of work I enjoy spending time with family and friends, days out, walking the dog and eating out.

Natalie Bardell Vinci Response Jasmine Butcher
Operations Admin

Profile coming soon

Natalie Bardell Vinci Response Kerry Harmer

Profile coming soon

Paul Froome - Marketing Director Paul Froome
Marketing Director

My name is Paul, and I am the Marketing Director. I work alongside the senior leadership team at Vinci to help conceptualise new digital marketing strategies, overseeing their implementation and monitoring their success. I love my sport so when I’m not at work I’ll either be on the golf course, cycling along the sea front or watching football.

Peter Denton - Search and Content Lead Peter Denton
Search and Content Lead

My job is all about creating compelling content for Vinci’s website. Whether it’s insightful blog posts or new service pages, my aim is to get the website ranking highly on search engines like Google. I do love to write, so outside of work, you’ll find me working on my first novel. Either that or trying to lift heavy things in the gym.

Service Technicians The Real Heroes
Our Team of Service Technicians

An ever growing team of technicians and specialists with a combined 100+ years of industry experience.  Specialists in cleaning, property restoration, advanced building drying and renovating property interiors and exteriors as well as public places. There isn’t any job that we aren’t able to accommodate.

Proud to be serving the expertise you can trust