As a Senior Restoration Technician, you will be appointed by our supplier to attend and manage insurance-related claims, acting as a senior on-site representative and technical lead. You will be responsible for delivering high-quality restoration works, overseeing complex cases, and supporting junior technicians where required.
We welcome applications from experienced BDMA-qualified technicians (or equivalent) with a strong background in insurance-led restoration. The successful candidate will demonstrate technical expertise, professionalism, and the ability to work autonomously on site.
Key Responsibilities
- Attend insurance claims as the senior technical representative
- Assess damage and determine appropriate mitigation and restoration strategies
- Produce detailed technical reports, including findings, recommendations, and scope of works
- Carry out and oversee mitigation works in line with industry best practice and supplier requirements
- Install, monitor, and manage drying equipment and environmental controls
- Undertake and supervise strip-out works where required
- Lead and carry out mould remediation works
- Perform fire and smoke damage remediation
- Carry out specialist cleaning works, including guano removal and stone cleaning
- Use specialist restoration and cleaning equipment safely and effectively
- Ensure compliance with health & safety standards and company procedures
- Provide guidance and on-site support to technicians and trainees
- Liaise professionally with clients, insurers, and other stakeholders on site
kills and Experience Required
Essential:
- Proven experience in restoration and insurance claim environments
- BDMA qualification (or equivalent)
- Strong technical knowledge of drying, cleaning, and remediation processes
- High standard of written reporting and documentation
- Ability to work independently and manage complex jobs
- Full UK driving licence
Desirable:
- Experience mentoring or supervising junior staff
- Additional industry certifications (e.g. mould, fire, specialist cleaning)
- Strong understanding of insurer and supplier processes
Personal Attributes
- Professional, reliable, and customer-focused
- Strong problem-solving and decision-making skills
- Excellent attention to detail
- Ability to manage workload effectively and prioritise tasks
- Confident communicator with leadership capability
